KLING CO., INC.,

Louisville, Ky., July 29, 1970.

DEAR CUSTOMER: On Sunday, September 13th, we are planning a meeting in Springfield, Illinois, at Holiday Inn South East, 3100 South First Street (By-Pass 66E), and would like to invite you and your spouse to attend and (if you have one) your store manager.

This meeting will consist of two parts. Starting at 11:00 A.M., we will pick items for the next sale plan that we are working on and also entertain suggestions for additions to our warehouse. We will then have a break for dinner and after dinner, we will have a five minute film supplied by the Small Business Administration. We will also have a management assistant in the Illinois District of SBA, who will discuss with us the pilferage and other controllable factors affecting the profits in small businesses.

Please note on the attached postcard if you will have one, two or three attending the full meeting and let us know if you want us to make motel reservations for you either Saturday night, Sunday night, or both. Looking forward to seeing you in Springfield, I remain, Yours very truly,

DAVID KLING.

MORTON COLLEGE, Cicero, Ill., October 30, 1969.

To: Registrants, Morton College Shoplifting Workshop.
From: Stanley J. Pace, Director, Off-Campus Instruction.
Subject: Workshop Agenda:

1. Methods of Shoplifting

2. Types of Shoplifters

3. Protective Personnel and Devices

4. Physical Layout of Stores

5. What Employees Must Do

6. Apprehension and Arrest

7. Shoplifting Law

Speakers:

Mr. Robert Weir, Small Business Administration.
Mr. Mike Panopoulos, Director of Security, Wieboldts.

[From Cicero Life, Nov. 5, 1969]

DRAMA IN PLAZA-SHOOT SHOPLIFTING SUSPECT

North Riverside police Sgt. Jerry Kosik Monday night shot a man accused of shoplifting after a chase on foot from E. J. Korvette, 2200 S. Harlem, to the Cermak Plaza, across Harlem ave.

John Elliott Strand, 34, of 4929 S. State, Chicago, is listed in satisfactory condition at MacNeal Memorial Hospital, Berwyn, following surgery Monday night.

Sgt. Kosik, on special detail at Korvette, was notified by store security agent Milton Pesata that he was chasing two shoplifters.

Kosik joined in pursuit, during which a woman, identified as Strand's wife, Lillian, was apprehended.

Strand ran out of the store and across the parking lot into the Cermak Plaza lot, with Kosik in pursuit, according to police.

Strand ran up to a car in the Cermak lot, slowing to park, and wielded a knife, opened the passenger door, according to police. He was kicked out by Michael Novotny, 2527 Keystone, North Riverside, the passenger in the car driven by Gerald Novotny, 3147 Park, Brookfield.

As Sgt. Kosik came up to the car, he told Strand to drop the knife, according to police, which he refused to do. After circling several times, Strand lunged at the sergeant, police said, and Sgt. Kosik shot him in the stomach.

Strand was taken to MacNeal Memorial Hospital by Berwyn police, where he underwent surgery Monday night. He is now under 24 hour surveillance by North Riverside police.

He has been charged with theft, a felony; resisting arrest; aggravated assault on a police officer with a knife, and aggravated assault with a knife to the Novotnys.

The bond was set at $25,000. A court date has not as yet been set.

His wife, Lillian, was taken to the Cook County jail Monday night. She is charged with theft, a felony. Her bond was set at $2,500.

They are accused of taking $280 worth of coats, which were stuffed into two garbage cans earlier purchased by the pair.

North Riverside Police Chief Raymond Martinek said that a records check disclosed that Strand is wanted by Chicago police for jumping a $10,000 bond on a theft charge. His record indicates that he has served a term at the Joliet state prison.

His wife also is wanted by Chicago police on a warrant for theft. ***

WORKSHOP STRESSES SHOPLIFTING WOES

Morton College is taking steps to curb the problem of shoplifting by conducting a workshop for the businessmen of the community. Notices have been sent out and tickets are available for those who are interested in the prevention and detection of shoplifting. The workshop will be held on Thursday, November 13, from 7 to 10 p.m., at Mid America Savings and Loan Association conference room, 5900 Cermak rd.

Assisting Morton College in this workshop is Robert Weir, Small Business Administration and Mike Panopolous, director of security at Wieboldt Store. The retailer will be made aware of the fact that "the shoplifter never takes a holiday" during the course of this one-evening workshop. The program includes lectures and film presentations on the methods of shoplifting and its prevention and detection.

For further information call Stan Pace at 652-1100, ext. 213, or Stu Lambert, coordinator of the mid-management program, ext. 232.

[From the Chicago Tribune, May 14, 1970]

BUSINESS EARNINGS GO UP WITH EXPERTISE

Eight women's dress shops on the south and west sides are the "classrooms" for an experimental program the Small Business adminitration and the University of Illinois are conducting to bring business expertise to the inner city.

The program, called a "clinic of interaction," is headed by Dr. Alvin D. Star, a University of Illinois Circle campus marketing lecturer and one of the founders of the Shoppers World Discount stores.

STUDENTS ARE ENTHUSIASTIC

Once a week, the eight storeowners meet in one of the stores to discuss the problems and procedures of retailing. The course is informally structured and usually concerned with the immediate needs and applications of the storeowners. "My job," says Dr. Star, "is to direct the conversation, make suggestions and to bring in outside experts when needed."

The chief of security of a major city department store recently spoke to the group on the problem of pilferage. Star has also brought in experts in areas such as advertising, promotion, and display. He said students are enthusiastic and often stay over time to discuss retailing techniques.

One of the store owners, Mrs. Madelyne S. Moore, owner of Fashions by Moore, 366 E. 71st st., credits recent business increases as a direct result of what she learned in the program.

After a class session on sales techniques, Mrs. Moore decided to maintain a full-time rack in her store that features sale items. Business increased, she said, "in spite of the tough economic situation people are facing."

ADVICE WORKS WELL

Mrs. Moore and other participants in the program have found the course useful and have recommended it to their fellow businessmen.

The Rev. Willie Howard, owner of Howard's, 1504 S. Pulaski rd., said the expert advice the course offers is "helpful in planning ahead" his inventories and purchases. Mrs. Ruby Fields, owner of Field's Hats and Millinery, 6613 S. Cottage Grove av., says that much of the advice of experts from major retail stores is transferable to her own small business.

None of the owners have been in the women's dress business for more than a year and a half, and Dr. Star says the course has helped them to "gain confidence in themselves as businessmen."

In June the Small Business administration will seek feedback for the merchants and then evaluate the results of the clinic. Star and the S. B. A. are already planning another clinic for fall. "We will probably be back in September," he said, "possibly with a clinic for drug store or beauty shop owners.'

Personnel Management

Discusses the hiring, training, and compensation of employees for maximum efficiency and productivity. Describes ways of enlisting employees' loyalty, maintaining discipline, dealing with grievances and complaints. Treats policy on promotions, selection, and training of a successor to carry on when owner retires. Planning for the Future

Shows the owner-manager how to plan, develop, and move his firm toward long-range goals and make intermediate goal-setting further that purpose. Tells him how to define goals, choose route of travel, make necessary decisions, and provide financing. Explains technique of brainstorming for ideas and how to apply it; also how to enlist employees' support in achieving goals.

G. Burglary Is Your Business (Color; 15 min.) 1969. TV Burglary, $51.75. Through an investigation by a police department detective following a burglary at a home furnishings/appliance store and the detective's conversations with the store owner, the film points out security measures which retailers should take to prevent burglaries.

G. The Inside Story (Color; 15 min.), 1969. Employee Plant Theft, $51.75.

Through conversations and activities of Sam Mattison, owner of a small manufacturing plant, and his security man, Vince Clark, the film illustrates steps which can be taken to limit or prevent pilferage by plant employees. Though Sam is vehement about not wanting to suspect any of his employees, facts reveal that an old, trusted employee had been pilfering for years.

V.G. It Can Happen to You (Color; 15 min.), 1969. Employee and Customer Pilferage, $51.

Outlines the experience of Jack Norton, a hardware store owner, in cooperating with a police lieutenant to get the facts about a pilferage problem. The police lieutenant points out situations and procedures which encourage pilferage and shows how to remedy these matters.

V.G. The Shoplifter (Color; 20 min.), 1969.

Shows techniques used by amateur and professional shoplifters to steal over $2.5 billion in merchandise annually. The film points out the alarming fact that one of every sixty customers will try to steal, and suggests ways of preventing much of this stealing. A convicted shoplifter demonstrates stealing methods under actual conditions and explains how alert and informed employees could have prevented the thefts.

V.G. Plant Pilferage (Color; 32 min.), 1969.

Directed to industrial management, this comprehensive film covers a large loss to industry-pilferage-which reduces profits by the staggering amount of one billion dollars every year. In this film, a visiting management group tours a plant where security measures are being taken, and has each of eight steps in a successful pilferage-protection program demonstrated to them in a realistic fashion. Apprehension of the thief, it is pointed out, is not the answer to pilferage. Prevention is the answer-prevention is not only the best but the easiest defense.

1 See p. 89.

F. The Paperhangers (Color; 31 min.), 1969. Check Fraud.

The nation's most expensive and popular crime-check fraud-is explored in this film, which is directed to businessmen and their employees. The film shows how most bad check passers-or "paperhangers", as they are known in police circles can be stopped in their tracks by an efficient check-cashing procedure. Such a procedure is shown in detail, along with guidelines for carrying it out. Two former "paperhangers" discuss the most common errors made by businessmen and show techniques frequently used for passing bad checks.

E. They're Out To Get You (Color; 121⁄2 min.), 1969. Shoplifting, $43.75.

The main character in this film is Ralph Massey, a professional shoplifter. Ralph is in jail, but he's making plans to continue his "trade" when released. Through conversations with his cellmate and flashbacks to some of his shoplifting episodes, Ralph shows how shoplifters operate and, indirectly, points out preventive measures small businessmen can take to limit shoplifting in their stores.